Created by ThoughtWorks to help you leverage the power of customer centred innovation and technology to thrive in a changing digital landscape.

Join global experts in design, product management, and strategy as they share practical techniques to transform your business model, and move from idea to delivery in a matter of weeks.



Choose from three sessions, or attend the entire day

Morning session

8:30 AM – 1:00 PM

Join us for the morning and take part in one of our highly collaborative workshops, that will leave you full of inspiration and new tools to take back to your organisation. Choose from:

Customer Centred Innovation: you’ll learn our proven process for designing new digital products to solve customer problems.

Service Design: discover how to create a service design blueprint and the impact it can have on innovation inside organisations.

At the morning’s conclusion, join us for lunch and networking opportunities.

Afternoon session

12:00 PM – 5:00 PM

Kicking off the afternoon with a welcome lunch followed by a packed agenda to help you create differentiated customer experiences.

Learn how to challenge convention with irreverence, how to innovate at speed, why everyone should be doing service design, and how to take strategy to delivery.

Finishing the afternoon off with a compelling story about Hypothesis-Led Experience Design at Myer and how they used customer experience design and technology to engage with a new customer segment.

Evening Session

6:00 PM – 8:00 PM

Join us for an evening of networking, and the ultimate distributed panel discussion. Experts from across the globe will discuss all things Customer Experience Design.

Learn how customers expectations and the technology they use differs from country to country; and how having a deeper understanding of our customers and the technology they use allows companies to keep abreast of the latest digital trends and customers needs.

Featured Speakers

Kate Linton

Head of Design, ThoughtWorks

Emma Carter

Lead Experience Designer, ThoughtWorks

Katherine Alsop

Lead Service Designer, ThoughtWorks

Nic Smythe

General Manager, ThoughtWorks Brisbane

Jonny Schneider

Principal Product Strategy, ThoughtWorks

Rowan Lamont

Design Strategist, Designworks Brisbane

Lloyd Shanks

Lead Retail Consultant, ThoughtWorks

Mike Tiffany

Principal Design Consultant, ThoughtWorks


ThoughtWorks Brisbane

19/127 Creek Street

Brisbane, QLD 4000

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